HJ ENG researches for safety and strives to provide products that customers can trust
Clean Cable
·Verifying product reliability: Verifying product reliability, analyzing structure, and designing topology optimization through work linkage with the Korea Research Institute of Chemical Technology.
·Writing inspection standards: Managing with strict inspection standards for clean cables
HARNESS
·Progressing works according to the Harness standard and managing inspections following the standards
·Managing critical points and enhancing quality through standard management of work specifications by connector
·Detecting disconnection, short circuits, line change, and instant short circuit/contact fault through an only-for-harness tester
·For the Mitsubishi servo PWR and ENC wiring, the Mitsubishi servo technological material standards are complied with, and wiring (in compliance with Paired) and products are manufactured to minimize Encoder Noise and wiring errors
·The genuine product is used for connectors and terminals
Repair Service Response Process
We have established agencies for repair service in Korea and Tianjin, China, and are trying to respond quickly to our customers.
Customer
Sales Team
C/S Team
Quality Team
Remarks
Issue occurs
Repair processed up to D+1 day
Receive an issue and transfer it to the C/S department
The sales manager receives
the issue and transfers it
to the C/S department.
Understand the issue and check the schedule
Identify symptoms and prepare materials
Visit on-site and progress repair
Visit on-site and identify symptoms and causes to progress repair service
Write a report
Write and manage a report on symptoms, causes, and processing details to manage history.
Apply and maintain improvement measures
The quality department establishes and applies the improvement measures for the causes and maintains them